Privacy Policy

We collect information you provide directly to us, such as when you create an account, list a property, make a booking, or contact us. This includes:

• Personal information like your name, email address, phone number, and profile photo
• Property information including photos, descriptions, pricing, and location data
• Payment information such as credit card details and billing addresses
• Communication data including messages sent through our platform
• Usage data about how you interact with our services

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Facilitate communication between users
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Personalize your experience and provide relevant content
• Detect, investigate, and prevent fraudulent transactions

We may share your information in the following circumstances:

• With other users as necessary to provide our services (e.g., property owners and guests)
• With service providers who perform services on our behalf
• With business partners for joint marketing or promotional activities
• To comply with legal obligations or respond to legal requests
• To protect the rights, property, or safety of XploreBNB, our users, or others
• In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response procedures for security breaches

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information in certain circumstances
• Portability: You can request a copy of your personal information in a portable format
• Opt-out: You can opt out of receiving promotional communications from us
• Account settings: You can update your account information and privacy preferences

To exercise these rights, please contact us using the information provided below.

XploreBNB operates globally, and we may transfer your personal information to countries other than where you reside. These countries may have different data protection laws than your country of residence.

When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification under recognized privacy frameworks
• Other appropriate safeguards as required by applicable law

We ensure that all international transfers comply with applicable data protection laws.

When you initiate an escrow transaction through XploreBNB, your information is shared with Escrow.com, an independent third-party licensed escrow service provider. Escrow.com is not owned, operated, controlled, or affiliated with XploreBNB or Xclusive Properties Corporation.

INFORMATION SHARED WITH ESCROW.COM:

• Your name and email address
• Transaction details and property information
• Payment and financial information
• Identity verification documents (if required)
• Communication related to the transaction

ESCROW.COM'S DATA PRACTICES:

• Escrow.com has its own Privacy Policy that governs their collection, use, and protection of your data
• We encourage you to review Escrow.com's Privacy Policy at: https://www.escrow.com/escrow-101/privacy-policy
• XploreBNB is not responsible for Escrow.com's data practices
• Your use of escrow services constitutes acceptance of Escrow.com's privacy terms

LIMITATION OF LIABILITY FOR ESCROW DATA:

• XploreBNB shall not be liable for any data breach, unauthorized access, or misuse of data by Escrow.com
• XploreBNB shall not be liable for Escrow.com's compliance or non-compliance with data protection laws
• All claims regarding Escrow.com's data practices must be directed to Escrow.com
• You agree to indemnify XploreBNB for any claims arising from Escrow.com's handling of your data

DATA ACCURACY AND COMPLETENESS:

• XploreBNB does not warrant the accuracy, completeness, or reliability of any user-provided information
• We are not responsible for verifying information provided by other users
• You assume all risk when relying on information from the platform

THIRD-PARTY DATA SHARING:

• When you use third-party services integrated with our platform, you are subject to their privacy policies
• XploreBNB is not responsible for the privacy practices of third parties
• This includes but is not limited to: Escrow.com, payment processors, verification services

SECURITY LIMITATIONS:

• While we implement reasonable security measures, no system is completely secure
• We cannot guarantee protection against unauthorized access, hacking, or data breaches
• You are responsible for maintaining the security of your account credentials
• We are not liable for damages resulting from security incidents beyond our control

CONSENT AND ASSUMPTION OF RISK:

• By using our platform, you consent to our data practices as described in this policy
• You assume all risk associated with the transmission and storage of your data
• You acknowledge that internet communications are not fully secure